Which of the following describes a consequence of not having an SLA?

Not having a Service Level Agreement (SLA) can lead to uncertainty regarding service reliability and commitments, which is a significant consequence. An SLA typically outlines the expected level of service, including performance metrics, response times, and availability. Without this formal documentation, both the service provider and the client may have differing expectations about what is considered acceptable service delivery. This lack of clarity can result in misunderstandings, dissatisfaction, and potential conflicts, as there is no agreed-upon framework to measure service performance against. Clients might face unexpected downtimes or slower response times without a defined commitment, leading to uncertainty about the effectiveness and reliability of the service they are receiving. Therefore, the absence of an SLA directly contributes to ambiguity in service expectations and accountability.